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Customer Service FAQs

When will my order ship?
Most orders ship the next business day. Once your order ships, we’ll send you a shipping confirmation email. For digital products, you will receive an email to get started within 24 hours of your order.

How do I submit a tax exempt form?
You can either fax your tax exempt form to 954-514-2113 or email it to us at

Can I get a discount if I order large quantities of an item?
In many cases, the answer is yes. Call our sales department at 1-800-999-9111, M-F, 8:30am – 6pm ET or send us an email at

How do I order local posters?
You can call our sales department at 1-800-999-9111, M-F, 8:30am – 6pm ET or send us an email at Indicate the city and county where you will be posting the posters, and we can provide all required posters that apply.

What methods of payment do you accept?
We accept Visa, American Express, MasterCard and Discover. We also offer qualified customers open credit. See our credit policy below.

What is your credit policy?
All orders are subject to approval. For open credit orders, minimum opening purchase is $150.00. Payment for all products and services is due within thirty (30) days of invoice date. Customer agrees to pay interest at 1.5% per month for payments later than 30 days and all reasonable costs of collection, including collection agency and legal fees. Customer authorizes requests for credit information from any credit service agency.

What is your return policy?
Posters and poster displays can be exchanged or refunded as long as they are returned in original condition and packaging within 30 days of the original invoice date. To initiate a return or exchange, please call Customer Service at 1-800-888-4040, M-F, 8:30am – 6pm ET. We do not offer refunds on Poster Guard Compliance Protection services or digital products. However, if you are dissatisfied for any reason, we would still like to hear from you.

Please note that we reserve the right to modify our return policy at any time.

Are online payments secure?
Absolutely! HRdirect uses the most advanced internet security technology available today to secure your private information: Security Socket Layer (SSL). Learn more about our GeoTrust SSL certificate.

What is a priority code?
This is the special offer code that you can find on your catalog or mailer near your name and address. This code can be entered any time while shopping to apply any special offers or discounts you may have received. 

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